Privacy Policy and User Agreement

Welcome to the One11 Luxury Rentals website (“Website”). By accessing or using our services, you agree to comply with and be bound by this Privacy Policy and User Agreement. Please read the following terms carefully.

1. Collection of Personal Information

• When You Make a Booking: Name, contact details (phone, email), payment information, and identification documents (passport or driver’s license).
• When You Interact with the Website: IP addresses, browser type, and usage data through cookies and analytics tools.

2. Use of Personal Information

• To process your bookings and payments.
• To communicate with you regarding reservations, promotions, or updates.
• To improve our services and personalize your experience.
• For compliance with legal requirements and fraud prevention.

3. Sharing of Personal Information

• With payment processors and service providers essential to completing your booking.
• To comply with legal obligations, law enforcement requests, or protect our rights.
• With marketing partners who assist in delivering relevant advertisements or offers.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no system can be completely secure, and we cannot guarantee absolute data security.

5. Your Rights

• Access, update, or delete your personal information.
• Opt-out of marketing communications by clicking "Unsubscribe" in emails.
• Disable cookies through your browser settings.
• For requests, please contact us at +971 56 111 1884.

6. User Agreement

By using our website, you agree not to:

6.1 Unacceptable Use

• Use the website for unlawful purposes.
• Interfere with the website’s security or operational functionality.
• Misuse, duplicate, or distribute our content without permission.

6.2 Accuracy of Information

You confirm that all information provided during booking or registration is accurate. Providing false information may result in cancellation of bookings or legal action.

6.3 Eligibility

Users must be at least 18 years old to book a rental through our website.

6.4 Payments

All payments are processed securely, and you agree to adhere to our cancellation and refund policies outlined in the terms below.