Privacy Policy and User Agreement

Welcome to the One11 Luxury Rentals website (“Website”). By accessing or using our services, you agree to comply with and be bound by this Privacy Policy and User Agreement. Please read the following terms carefully.

1. Collection of Personal Information

• When You Make a Booking: Name, contact details (phone, email), payment information, and identification documents (passport or driver’s license).
• When You Interact with the Website: IP addresses, browser type, and usage data through cookies and analytics tools.

2. Use of Personal Information

• To process your bookings and payments.
• To communicate with you regarding reservations, promotions, or updates.
• To improve our services and personalize your experience.
• For compliance with legal requirements and fraud prevention.

3. Sharing of Personal Information

• With payment processors and service providers essential to completing your booking.
• To comply with legal obligations, law enforcement requests, or protect our rights.
• With marketing partners who assist in delivering relevant advertisements or offers.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no system can be completely secure, and we cannot guarantee absolute data security.

5. Your Rights

• Access, update, or delete your personal information.
• Opt-out of marketing communications by clicking "Unsubscribe" in emails.
• Disable cookies through your browser settings.
• For requests, please contact us at +971 56 111 1884.

6. User Agreement

6.1 Acceptable Use

• Use the website for unlawful purposes.
• Interfere with the website’s security or operational functionality.
• Misuse, duplicate, or distribute our content without permission.

6.2 Accuracy of Information

You confirm that all information provided during booking or registration is accurate. Providing false information may result in cancellation of bookings or legal action.

6.3 Eligibility

Users must be at least 18 years old to book a rental through our website.

6.4 Payments

All payments are processed securely, and you agree to adhere to our cancellation and refund policies outlined in the terms below.

7. Refund and Exchange Policy

7.1 Refund Policy

• Cancellations Made in Advance: For bookings canceled 48 hours or more before the rental start time, a full refund will be issued.
• Cancellations made less than 48 hours before the rental start time may be subject to a cancellation fee of 20% of the total booking amount.
• No-Shows: If you fail to pick up the vehicle at the agreed time and location without prior notice, no refund will be provided.
• Force Majeure: Refunds for cancellations due to unforeseen circumstances (e.g., flight cancellations or emergencies) will be handled on a case-by-case basis.

7.2 Exchange Policy

• Vehicle Swaps Before Rental Start: You may request a change in the booked vehicle up to 24 hours before the rental starts, subject to availability.
• Vehicle Swaps During Rental Period: If there are any issues with the rented vehicle, One11 will provide a replacement vehicle at no extra cost, depending on availability.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, track website performance, and deliver targeted ads. You can control cookies through your browser settings.

9. Modifications to the Policy

We reserve the right to update or modify this Privacy Policy, User Agreement, and Refund/Exchange Policy at any time. Changes will be posted on this page, and continued use of the website indicates your acceptance of the updated terms.

10. Terms of Service

10.1 Booking Process

• All bookings are subject to availability.
• A confirmation email or SMS will be sent once your booking is processed.

10.2 Vehicle Usage

• The rented vehicle must be returned in the same condition it was delivered, excluding normal wear and tear.
• The renter is responsible for any damages, fines, or violations incurred during the rental period.

10.3 Insurance

• Comprehensive insurance is provided, but excess charges may apply for damages not covered under the policy.
• Additional coverage options can be purchased at the time of booking.

10.4 Late Returns

• Late returns may incur additional charges as outlined in the rental agreement.
• Customers are advised to inform One11 in advance if they anticipate delays.

10.5 Maintenance and Repairs

• Any mechanical issues should be reported immediately.
• Unauthorized repairs are prohibited and may result in additional charges.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, User Agreement, Refund and Exchange Policy, or Terms of Service, please contact us at:

• Phone: +971 56 111 1884
• Email: info@one-11-group.com
• Address: Al Quoz 1, Street 10, Opposite Topaz, UAE